Counselling Cancellation Policy

If a cancellation occurs with less than 12 hours' notice, this is considered a late cancellation and I will charge the 50% fee of the appointment. This payment is due on the same day of the scheduled appointment.

If the session is not cancelled but you do not show, this is considered a missed appointment and I will charge 75% fee.  in this case, as well. This payment is due on the same day of the scheduled appointment.

I encourage you to check with your insurance provider as late cancellations and missed appointments may not be covered as part of your plan.

Exceptions

I commit to this policy in such cases as forgetting about an appointment, choosing to make alternate plans, etc. However, I can appreciate that emergencies do arise and do not always allow for 24-hour notice. In the case of a medical emergency, I will waive the above policy and not expect payment for a missed appointment. 

Please note that I do send appointment reminders either by e-mail or text. However, this is simply a courtesy as technology has its flaws; therefore, clients are still expected to keep track of their own appointments.

My Commitment To You

In keeping consistent with my own policies, I will also provide at least 24 hours' notice if I need to cancel your appointment. However, I am also not immune to emergencies and will do my absolute best to notify you as soon as possible should I need to cancel last minute.